Call it the best of both worlds. Outsourced IT Managed Services with 24/7 access to experts for peace of mind. We provide all clients access to our 24x7 Help Desk Services, manned by a team of trained experts on hand 24 hours a day, 7 days a week. Help Desk Services are essential components of efficient IT operations and accurate recording and processing of end-user service requests in an effective manner is critical. We leave nothing to chance.
There are many additional benefits from what is a higher and more comprehensive Help Desk Services. Take advantage of effective remote support from our state-of-the-art facilities that manage incidents with a superior level of user satisfaction at dramatically lower cost than site-level support. The majority of service requests are resolved in a single phone call, but it for any reason the nature of your problem requires a more in-depth solution we’re ready. All the details of your case are recorded and immediately escalated to a Level 2 technician to get you the support you need faster.