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REAL AND VALID ENERGY-AND-UTILITIES-CLOUD EXAM QUESTIONS & ANSWE

 

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Salesforce Energy-and-Utilities-Cloud Exam Overview:

Certification Vendor: Salesforce
Exam Name: Salesforce Energy and Utilities Cloud Accredited Professional Exam
Exam Number: Energy-and-Utilities-Cloud (AP-207)
Related Certifications: Salesforce Accredited Professional
Certificate Validity Period: 2 years
Available Languages: English
Exam Price: USD 150
Exam Format: Scenario-based, Multiple Choice, Multiple Select
Passing Score: 60%
Exam Duration: 75 minutes
Real Exam Qty: 50
Recommended Training: Energy and Utilities Cloud Implementation Readiness
Energy and Utilities Foundations
Exam Registration: Pearson VUE
Kryterion Webassessor
Sample Questions: Salesforce Energy-and-Utilities-Cloud Sample Questions
Exam Way: Online proctored or Onsite at test centers
Pre Condition: No prerequisites required
Official Syllabus URL: https://trailheadacademy.salesforce.com/certificate/exam-energy-and-utilities-cloud-ap---AP-207

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Salesforce Energy-and-Utilities-Cloud Exam Syllabus Topics:

Topic Details
Topic 1
  • Test and Deploy Energy and Utilities Cloud Applications and Solutions: This topic evaluates the capacity of Energy and Utilities Cloud professionals to outline and execute a deployment plan that integrates Salesforce core and Vlocity components. Mastery includes validating processes, enabling user testing, and managing UAT milestones.
Topic 2
  • Discovery: Mastering discovery ensures proficiency of Energy and Utilities Cloud professionals in understanding and documenting customer needs, aligning stakeholder requirements, and analyzing current business processes for Energy and Utilities Cloud solutions. This foundational topic measures the ability to identify gaps in processes and architecture compared to standard product capabilities.
Topic 3
  • Solution Design: Solution design evaluates expertise in mapping Energy and Utilities Cloud components to current architectures and crafting future state designs that fulfill business and data model requirements. Energy and Utilities Cloud professionals must demonstrate the ability to define architecture, processes, and security considerations while leveraging deployment tools.
Topic 4
  • Implementation: The topic assesses the ability to configure Energy and Utilities Cloud to meet business models, manage licenses, set up order capture, and enable post-sales processes. It also measures proficiency in executing data migration, integrating third-party systems, and deploying relevant components.

 

Salesforce Energy and Utilities Cloud Accredited Professional Exam Sample Questions (Q33-Q38):

NEW QUESTION # 33
When preparing a demo of Energy and Utilities Cloud, the consultant needs to showcase a customer's
360-degree view that allows the customer service agents of the company to see the following information in one glance:
* Identify the caller
* Provide answers to questions about billing. consumption, and payments
* Add meter readings
* Manage user complaints.
* Perform user requests such as Start Service. Stop Service, and Set Up a Payment Plan.
Which two functionalities should theconsultant use to achieve this?

  • A. Configure custom OmniScripts and FlexCards to cover the requirements.
  • B. Assign the relevant lightning pages to the energy company's service agent user profile
  • C. Configure a custom Salesforce Service Cloud console.
  • D. Configure the Energy and Utilities Contact Center Console available m the process horary

Answer: A,D

Explanation:
For showcasing a 360-degree view of the customer that empowers service agents with the capability to manage various customer interactions efficiently, the consultant should utilize the Energy and Utilities Contact Center Console and configure custom OmniScripts and FlexCards. The Energy and Utilities Contact Center Console, designed specifically for the industry, integrates critical customer information and functionalities into one streamlined interface. Additionally, custom OmniScripts and FlexCards can be tailored to the unique requirements of managing billing inquiries, meter readings, complaints, and service requests, providing a flexible and dynamic solution for meeting the diverse needs of utility customers.References= Detailed explanations on how to configure the Energy and Utilities Contact Center Console and create custom OmniScripts and FlexCards for tailored customer service experiences are available in the Salesforce Energy and Utilities Cloud implementation guide and customization documentation:https://developer.salesforce.com/docs/atlas.en-us.omniscript_developer_guide.meta/omniscript_d

 

NEW QUESTION # 34
An energy company wants to calculate the estimated monthly amount a customer needs to pay.
How can a consultant configure Energy and Utilities Cloud CPQ to calculate monthly commodity pricing?

  • A. Using a subscription pricing plan
  • B. Using usage price
  • C. Using onetime price
  • D. Using monthly recurring price

Answer: B

Explanation:
To calculate the estimated monthly amount a customer needs to pay for their commodity usage, configuring Energy and Utilities Cloud CPQ to use usage-based pricing is the most appropriate approach. This method allows for the calculation of charges based on the actual consumption of the commodity, which can vary from month to month. Usage-based pricing provides the flexibility to accurately reflect a customer's consumption patterns in their billing, offering a transparent and fair pricing model that aligns with the variable nature of commodity usage. Reference = Salesforce Industries CPQ documentation details how to configure and use usage-based pricing, emphasizing its suitability for industries where consumption can vary significantly, such as energy and utilities: https://help.salesforce.com/articleView?id=cpq_usage_based_pricing.htm&type=5

 

NEW QUESTION # 35
An energy company implemented Energy and Utilities Cloud and deployed the Utility Self-Serve Portal. The next phase of the implementation includes a requirement to show a consumption history graph on the Self-Serve Portal.
What three things are needed to meet the requirement?

  • A. Develop or configure integration between Energy and Utilities Cloud and the source system that contains the required data
  • B. Develop or configure integration between Energy and Utilities Cloud and the energy company's customer information system to get the monthly usage information
  • C. Ask IT where the most suitable source of data that provides the required usage detail is. Assess the next steps based on the findings.
  • D. Use a standard graph component available in the Utility Self-Serve Portal Application as a starting point Then, modify the component and connect it to the right data source using integration procedures
  • E. Develop a new graph component to show the usage data, and connect it to the data source using integration procedures.

Answer: A,B,D

Explanation:
To display a consumption history graph on the Self-Serve Portal for an energy company that has implemented Salesforce Energy and Utilities Cloud, the following steps are essential: B.Use a standard graph componentavailable within the Utility Self-Serve Portal Application as a starting point. Then, modify this component as necessary and connect it to the appropriate data source using integration procedures. This approach leverages existing resources to efficiently meet the requirement. C.Develop or configure integrationbetween Salesforce Energy and Utilities Cloud and the source system that contains the required data. This integration ensures that the graph component has access to accurate and up-to-date consumption data. D.Develop or configure integrationbetween Salesforce Energy and Utilities Cloud and the energy company's customer information system to obtain monthly usage information. This specific integration provides the detailed consumption data needed for the graph.
These steps collectively enable the display of consumption history in a graphical format, enhancing the user experience on the Self-Serve Portal by providing valuable insights into energy usage.References= Salesforce documentation on Energy and Utilities Cloud and development guides for creating and integrating custom components within Salesforce communities offer insights into fulfilling such requirements:https://developer.salesforce.com/docs

 

NEW QUESTION # 36
An energy company has decided to keep the latest customer invoice in Energy and Utilities Cloud to improve performance Which object is used to store this data?

  • A. Bill
  • B. Service Account
  • C. Statement
  • D. Account

Answer: A

Explanation:
In Salesforce Energy and Utilities Cloud, the object used to store the latest customer invoice information is the Bill object. This object is specifically designed to handle billing information related to the services provided by energy and utility companies. By storing invoice data in the Bill object, energy companies can efficiently manage and access billing records, enhancing performance by ensuring that crucial financial data is organized and easily retrievable within the system. Reference = The Salesforce Energy and Utilities Cloud documentation provides details on the data model, including the use of the Bill object to store customer billing information, reflecting industry-specific data management needs: https://developer.salesforce.com/docs/atlas.en-us.industries_energy_and_utilities.meta/industries_energy_and_utilities/

 

NEW QUESTION # 37
Having completed discovery and solution design, and as the project team moves into the implementation phase, what should be the first step in the build process?

  • A. Select the Energy and Utilities Cloud applications that best meet the company's needs
  • B. install Salesforce Service Cloud and start building custom objects and APEX classes.
  • C. Start evaluating productsand offerings from as many third-party suppliers as possible.
  • D. Immediately start building the solution in their favorite technology.

Answer: A

Explanation:
As the project team transitions from the discovery and solution design phase to implementation, the first step in the build process should be selecting the Energy and Utilities Cloud applications that best align with the company's specific needs. This step ensures that the foundation of the project is based on applications that directly address the identified business requirements and goals, enabling a more targeted and effective implementation strategy. Starting with a clear selection of the appropriate Energy and Utilities Cloud applications allows for focused development efforts and maximizes the efficiency of the project team.References= Salesforce Energy and Utilities Cloud documentation outlines the importance of selecting the right applications as a critical initial step in the implementation process. This approach is supported by best practices in project management and implementation strategies for Salesforce solutions:https://www.salesforce.com/products/industries/energy-and-utilities/overview/

 

NEW QUESTION # 38
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Created: 31/10/2026 05:46:39
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