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EXIN ITILFNDv4 Exam Syllabus Topics:

Section	Objectives
Topic 1: Service Management Key Concepts	- Value and Value Co-creation - Service Relationships - Service Offerings
Topic 2: ITIL Service Value System (SVS)	- Service Value Chain - Governance - Guiding Principles - Practices Overview - Continual Improvement
Topic 3: The Four Dimensions of Service Management	- Partners and Suppliers - Information and Technology - Value Streams and Processes - Organizations and People

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EXIN ITIL 4 Foundation Sample Questions (Q277-Q282):

NEW QUESTION # 277
Which is an external input to the service value chain?

A. An overall plan
B. Feedback loops
C. Customer requirements
D. The 'improve' value chain activity

Answer: C

NEW QUESTION # 278
Which is included in the purpose of the 'service level management' practice?

A. To set clear business-based targets for service levels
B. To ensure accurate information about the configuration of services is available
C. To ensure that suppliers and their performance are managed appropriately
D. To maximize the number of successful service and product changes

Answer: A

NEW QUESTION # 279
Which statement about emergency changes is CORRECT?

A. The assessment and authorization of emergency changes is expedited to ensure they can be implemented quickly
B. The testing of emergency can be eliminated in order to implement the change quickly
C. Emergency changes must be fully documented before authorization and implementation
D. Emergency changes should be authorized and implemented as service requests

Answer: A

NEW QUESTION # 280
What is an IT asset?

A. Any financially valuable component that can contribute to delivery of an IT product or service
B. The removal of anything that could have a direct or indirect effect on services
C. Any component that needs to be managed in order to deliver a service
D. A request from a user mat initiates a service action

Answer: A

NEW QUESTION # 281
What is NOT within the scope of service catalogue management?

A. Interfaces between the service catalogue and service portfolio
B. Contribution to the definition of services
C. Interfaces between all services and supporting services
D. Fulfilment of business service requests

Answer: D

NEW QUESTION # 282
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