Dear Mr. ,

Greetings of the day!
Thank you for contacting TATA AIA Life Insurance.
This is with reference to your query regarding the  via email dated 2nd November 2022. Your service request number is which you can track at all on our touchpoints.
We thank you for your patience and understanding in this regard.


We hope the above information answers your query. 
We would like to introduce with our New Customer Portal – “My Digi account” with revamped user interface to simplify customer self-service with additional features to make self-servicing hassle free and easy.
New User Registration steps: 
⦁ Click on sign up.
⦁ Enter any one value - Policy owner Mobile Number/ E-mail ID / Policy Number.
⦁ Enter policy owner DOB in DD/MM/YYYY format.
⦁ Enter correct OTP received on policy owner registered contact number and email ID.
⦁ When OTP matches with our backend record then password setup screen will appear.
⦁ Set password of your choice which should be minimum 8 characters and must carry special character like @, #, $, %, &.
⦁ Confirm the password again; if it matches then password will be set for the policy.
⦁ You will see confirmation page, post that you need to login again with password.
⦁ If in case insured is trying to login or register then he/she needs to contact policy owner for getting OTP.
⦁ On continuous 3 wrong OTP account will be locked for 24 hours.
We recommend you use digital options & reach us through the below touchpoints:
Policy related information can be checked or updated once you get logged in either in Digi Account or Mobile Application.
1) Digi Account, Click on 
We are pleased to announce a bonus declaration for FY22 – 23 that reflects our commitment to protect policyholders and their long-term financial goals (Applicable for only Traditional Plans). Please refer to the below link for details:
Assuring you the best of our services always.
Stay Strong & Stay Safe.
Yours Sincerely, 
Vaishali Vishwakarma
Customer Service Team
Stay worry-free about your premium payments! Click to activate Autopay on your Tata AIA Life policy. Raksha Karta Helpline: 1860-266-9966  |  NRI:  +91-22-6251 9966 (Monday - Saturday 10 AM to 7PM)  |  WhatsApp Services:  |  Communication address: TATA AIA Life Insurance Co. Ltd., 9th Floor, B Wing, I-Think Techno Campus (Lodha), Behind TCS, Pokhran Road. No. 2, Thane West – 400607  |  Website:

Created: 24/11/2022 11:46:28
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