This is with reference to your query regarding policy document via email dated 27th September 2022. Your service request number is 81916141 which you can track at all on our touchpoints.
We regret to inform you that we are unable to comply with you request for hard copy of policy documents as you have opted for eIA (electronic insurance account) policy.
As you had chosen for eIA (electronic insurance account) which is de-materialized account for all insurance policies, your policy was credited to 1000045256311 on 23/06/2022. Also, the soft copy containing policy certificate, premium receipt, copy of proposal form, terms and condition documents, Sales illustration sheet and FAQs are also uploaded in your eIA account.
We would like to inform you that you can get the policy documents through EIA by following below steps:
eIA
1) e-IA
Login into your e-IA account
Enter user id and Password
Select policy
2) Tata AIA Customer self-service portal:
Login to your account
Click on My Policy Details
(Scroll down to the end of the page) – Click on Policy Documents
3) WhatsApp:
Ping ‘Hi’ on 7045669966 from your registered mobile number and then Type “P” to get your unit statement instantly.
We request you to click the below link for hard copy of policy document: